Privacy Policy

Introduction

The Penguin Bar & Grill (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use our website, create a customer account, place a pickup order, or request a table reservation, and how we use and protect that information.

Information we collect

• Account information: name, email address, and password when you create an account.
• Contact details: phone number and email address when you place an order or reservation.
• Order history: items ordered, modifiers, pickup times, notes, and order totals.
• Favorites: menu items you mark as favorites while signed in.
• Recommendations: AI-generated menu suggestions based on your order history and favorites.
• Technical data: browser type, device information, and authentication session data needed to keep you signed in.

How we use your information

• Process and prepare your pickup orders and reservations.
• Provide account features such as one-tap reorder, saved favorites, and personalized picks.
• Send order confirmations, reservation confirmations, and important updates about your visit.
• Improve our menu and service based on aggregated customer preferences.

How we share your information

We do not sell your personal information. We only share it with our staff and service providers as needed to operate the restaurant, such as displaying order details in our admin dashboard so the kitchen can prepare your food. We may also share data when required by law.

Payment information

Online orders are pickup only. We do not collect or store credit card numbers, banking details, or other payment information on our website. Payment is due when you pick up your order at the restaurant.

Cookies and local storage

We use browser cookies and local storage to keep you signed in, maintain your cart, and remember your preferences. You can clear these through your browser settings, but some features may not work properly without them.

Data security

Your data is stored in a secure backend database with Row Level Security, which means your account and order information is only accessible to you and authorized restaurant staff. We use industry-standard practices to protect your information.

Children's privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

Your choices

You can update your saved name and phone number from your account page. You can also sign out at any time. To delete your account or request a copy of your data, contact us using the information below.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of the page will reflect the most recent revision. Continued use of our website after changes means you accept the updated policy.

Contact us

The Penguin Bar & Grill
616 Banks St
Glencoe, AL 35905
Phone: (256) 467-4518

For privacy questions, you can also reach us through our contact page.